ITIL Foundations v2-v3 Bridge
ITIL Foundations v2-v3 Bridge
Course Information:The next public offering for this course is TBD. Please click the button below and fill out the form to be added to the waiting list for ITIL Foundation v2-v3 Bridge certification training. |
InstructorRaymond Anessi Ray Anessi offers 30 years of practical, operational experience in all areas of IT Support, Technology Development, Training and Customer Service. He is an enthusiastic teacher with a passion for his subjects, and years of experience provide him with an enhanced set of relevant use cases for students to embrace… |
Overview
ITIL is a library collection of practices for management and delivery of IT services in support of organizational business services and, through decades of constant refinement, has become the de-facto framework for IT departments of all types of organizations. Version 3 presents these practices in a service lifecycle model based on the new book set:
- Service Strategy: Views the gathering of business objectives and expectations and provides insight on how to ensure your IT Services map to them.
- Service Design: Taking the agreed requirements for the business and developing a solution to meet the documented needs for successful business services.
- Service Transition: Manage change while implementing new or revised processes and services, controlling risk and quality assurance while modifying the infrastructure.
- Service Operations: Day to day operation of the IT Services as defined by the above.
- Continual Service Improvement: Monitoring the operation with a focus on the opportunity to improve services through a holistic, cyclical approach to service delivery.
Prerequisites
V2 Foundation Certificate. Familiarity with IT practices & processes. Pre-class material will be distributed for preparation.
Intended Audience
Holders of the ITIL Foundation Certificate looking to update their qualifications and knowledge.
Course Outline
This course is focused on updates to ITIL contained in the refresh and release of the 5 book Version 3 set, including the new Service Lifecycle approach to implementation. Session will focus on new information and concepts contained in the refresh. Additional processes, functions and relationships will be reviewed while adding to your working set of common terminology. You will learn new processes and refined practice to deliver, measure, and improve IT services along with a comprehensive look at concepts and terminology necessary for Foundation level understanding of ITIL V3:
- Awareness of IT service support and delivery best practices, placed in the more refined context of a Service Life Cycle.
- Improved tactical and operational processes and functions to manage IT service delivery.
- Assimilate new methods of developing, managing and improving internal and external supplier relationships and become more proactive with your relationships.
- Achieve professional certification recognized worldwide while increasing your potential value to any organization recognizing the need to improve IT Service delivery.
Upon completion of this course, you will be able to:
- Understand and explain the key principles and concepts of IT Service Management.
- Identify strategic benefits of implementing ITIL in an organization, and the need for IT to become integrated with Business Services.
- Explain basic ITIL concepts, definitions and processes and how they map to the Service Lifecycle.
- Discuss the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities, roles and functions involved with the Service Lifecycle.
- Identify each component of the Service Lifecycle and how it maps to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
- Successfully negotiate the exam in preparation for gathering further capabilities for yourself and your organization.
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