ITIL V3 Foundation
ITIL V3 Foundation Certification
Course Information:To be rescheduled March 2012 Please click the button below and fill out the form to be added to the waiting list for ITIL V3 Foundation Certification. |
InstructorRaymond Anessi Ray Anessi offers 30 years of practical, operational experience in all areas of IT Support, Technology Development, Training and Customer Service. He is an enthusiastic teacher with a passion for his subjects, and years of experience provide him with an enhanced set of relevant use cases for students to embrace… |
Overview
This ITIL V3 Certification Training explains the core principles of ITIL best practices using real-life examples and prepares you to pass the certification exam. Students have a 100% pass rate with this instructor!
This dynamic 3-day course introduces the ITIL Service Lifecycle for managing IT services to deliver on business expectations, and an engaging, case study based approach to learning the core disciplines of ITIL practices. Students will be positioned to successfully pass the exam required for entry to all intermediate or advanced certification tracks.
Prerequisites
Basic business/IT familiarity
Intended Audience
IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators
Course Outline
Training Objectives:
The ITIL Version 3 best practice is composed of five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a Service Lifecycle framework that further enhances IT alignment to the business while demonstrating business value, ROI & enabling IT to solve specific operational needs.
At the end of this course, you will be able to:
- Understand and explain the key principles and concepts of IT Service Management.
- Identify strategic benefits of implementing ITIL in an organization, and the need for IT to become integrated with Business Services.
- Explain basic ITIL concepts, definitions and processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify opportunities for Continual Service Improvement, not merely in daily operations, but across all aspects of IT Service delivery.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
- Successfully negotiate the exam in preparation for gathering further capabilities for yourself and your organization.
Agenda
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Exam Prep
- Exam
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